/* Complaint Bot Specific Styles */

/* Dropdown Menu Styles */
.dropdown {
    position: relative;
    display: inline-block;
}

.dropdown-toggle {
    display: flex;
    align-items: center;
    gap: 5px;
    cursor: pointer;
}

.dropdown-toggle i {
    font-size: 0.8rem;
    transition: transform 0.3s ease;
}

.dropdown:hover .dropdown-toggle i {
    transform: rotate(180deg);
}

.dropdown-menu {
    position: absolute;
    top: 100%;
    left: 0;
    background: var(--white);
    border: 1px solid rgba(0,0,0,0.1);
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0,0,0,0.1);
    min-width: 200px;
    opacity: 0;
    visibility: hidden;
    transform: translateY(-10px);
    transition: all 0.3s ease;
    z-index: 1000;
}

.dropdown:hover .dropdown-menu {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}

.dropdown-menu a {
    display: block;
    padding: 12px 16px;
    color: var(--text-color);
    text-decoration: none;
    border-bottom: 1px solid rgba(0,0,0,0.05);
    transition: background-color 0.3s ease;
}

.dropdown-menu a:last-child {
    border-bottom: none;
}

.dropdown-menu a:hover {
    background-color: var(--background-light);
    color: var(--primary-color);
}

/* Problem Section Styles */
.problem-list {
    list-style: none;
    margin: 20px 0;
}

.problem-list li {
    position: relative;
    padding: 12px 0 12px 30px;
    border-bottom: 1px solid rgba(0,0,0,0.05);
}

.problem-list li:before {
    content: '❌';
    position: absolute;
    left: 0;
    top: 12px;
    font-size: 1.2rem;
}

.problem-list li:last-child {
    border-bottom: none;
}

.problem-result {
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--primary-color);
    margin: 20px 0;
    padding: 15px;
    background: rgba(255, 0, 0, 0.1);
    border-left: 4px solid #ff4444;
    border-radius: 4px;
}

.problem-demo {
    background: var(--white);
    border-radius: 20px;
    padding: 30px;
    box-shadow: 0 4px 6px rgba(0,0,0,0.05);
}

.problem-scenario {
    background: linear-gradient(135deg, #ff6b6b 0%, #ee5a52 100%);
    border-radius: 15px;
    padding: 25px;
    color: var(--white);
}

.scenario-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 20px;
    font-size: 1.1rem;
    font-weight: 600;
}

.scenario-items {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.scenario-item {
    display: flex;
    align-items: center;
    gap: 15px;
    padding: 15px;
    background: rgba(255,255,255,0.1);
    border-radius: 10px;
}

.scenario-item i {
    font-size: 1.5rem;
    width: 40px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: rgba(255,255,255,0.2);
    border-radius: 50%;
}

.scenario-item h4 {
    margin: 0 0 5px 0;
    font-size: 1rem;
}

.scenario-item p {
    margin: 0;
    font-size: 0.9rem;
    opacity: 0.9;
}

/* Solution Section Styles */
.solution-list {
    list-style: none;
    margin: 20px 0;
}

.solution-list li {
    position: relative;
    padding: 12px 0 12px 30px;
    border-bottom: 1px solid rgba(0,0,0,0.05);
}

.solution-list li:before {
    content: '✅';
    position: absolute;
    left: 0;
    top: 12px;
    font-size: 1.2rem;
}

.solution-list li:last-child {
    border-bottom: none;
}

.solution-demo {
    background: var(--white);
    border-radius: 20px;
    padding: 30px;
    box-shadow: 0 4px 6px rgba(0,0,0,0.05);
}

.solution-flow {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
}

.flow-step {
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    flex: 1;
}

.step-icon {
    width: 80px;
    height: 80px;
    background: linear-gradient(135deg, var(--secondary-color) 0%, #ffc461 100%);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2rem;
    color: var(--primary-color);
    margin-bottom: 15px;
    box-shadow: 0 4px 12px rgba(255, 212, 129, 0.3);
}

.step-content h4 {
    margin: 0 0 5px 0;
    font-size: 1rem;
    color: var(--primary-color);
}

.step-content p {
    margin: 0;
    font-size: 0.9rem;
    color: var(--light-text);
}

.flow-arrow {
    font-size: 1.5rem;
    color: var(--secondary-color);
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0%, 100% { transform: scale(1); }
    50% { transform: scale(1.1); }
}

/* Features Grid */
.features-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: 30px;
    margin-top: 50px;
}

.feature-card {
    background: var(--white);
    padding: 30px;
    border-radius: 15px;
    box-shadow: 0 4px 6px rgba(0,0,0,0.05);
    text-align: center;
    transition: transform 0.3s ease, box-shadow 0.3s ease;
    border: 1px solid rgba(0,0,0,0.05);
}

.feature-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 8px 25px rgba(0,0,0,0.1);
}

.feature-card i {
    font-size: 3rem;
    color: var(--secondary-color);
    margin-bottom: 20px;
}

.feature-card h3 {
    margin-bottom: 15px;
    font-size: 1.3rem;
    color: var(--primary-color);
}

.feature-card p {
    color: var(--light-text);
    line-height: 1.6;
}

/* Trusted Section Styles */
.testimonial-highlight {
    background: var(--white);
    padding: 25px;
    border-radius: 15px;
    margin: 25px 0;
    border-left: 4px solid var(--secondary-color);
    box-shadow: 0 4px 6px rgba(0,0,0,0.05);
}

.testimonial-highlight p {
    font-style: italic;
    margin-bottom: 15px;
    font-size: 1.1rem;
    line-height: 1.6;
}

.testimonial-author {
    font-weight: 600;
    color: var(--primary-color);
    font-size: 0.95rem;
}

.trusted-demo {
    background: var(--white);
    border-radius: 20px;
    padding: 30px;
    box-shadow: 0 4px 6px rgba(0,0,0,0.05);
}

.business-stats {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 20px;
    margin-bottom: 30px;
}

.business-stats .stat-card {
    background: var(--background-light);
    padding: 20px;
    border-radius: 10px;
    text-align: center;
}

.business-stats .stat-card .value {
    font-size: 2rem;
    font-weight: 700;
    color: var(--primary-color);
    margin-bottom: 5px;
}

.industry-logos {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 15px;
}

.industry-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 15px;
    background: var(--background-light);
    border-radius: 10px;
    transition: transform 0.3s ease;
}

.industry-item:hover {
    transform: translateY(-2px);
}

.industry-item i {
    font-size: 1.5rem;
    color: var(--secondary-color);
}

.industry-item span {
    font-weight: 500;
    color: var(--primary-color);
}

/* Benefits Grid */
.benefits-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: 30px;
    margin-top: 50px;
}

.benefit-card {
    background: var(--white);
    padding: 30px;
    border-radius: 15px;
    box-shadow: 0 4px 6px rgba(0,0,0,0.05);
    text-align: center;
    transition: transform 0.3s ease, box-shadow 0.3s ease;
    border: 1px solid rgba(0,0,0,0.05);
}

.benefit-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 8px 25px rgba(0,0,0,0.1);
}

.benefit-card i {
    font-size: 2.5rem;
    color: var(--secondary-color);
    margin-bottom: 20px;
}

.benefit-card h3 {
    margin-bottom: 15px;
    font-size: 1.2rem;
    color: var(--primary-color);
}

.benefit-card p {
    color: var(--light-text);
    line-height: 1.6;
}

/* Lead Magnet Section */
.lead-magnet-content {
    background: var(--white);
    padding: 30px;
    border-radius: 15px;
    box-shadow: 0 4px 6px rgba(0,0,0,0.05);
}

.lead-magnet-content h3 {
    color: var(--primary-color);
    margin-bottom: 10px;
}

.lead-magnet-content h4 {
    color: var(--secondary-color);
    margin-bottom: 25px;
    font-size: 1.3rem;
}

.lead-form {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.lead-form input {
    padding: 12px 15px;
    border: 1px solid #ddd;
    border-radius: 8px;
    font-size: 1rem;
}

.lead-magnet-demo {
    background: var(--white);
    border-radius: 20px;
    padding: 30px;
    box-shadow: 0 4px 6px rgba(0,0,0,0.05);
    display: flex;
    align-items: center;
    justify-content: center;
}

.ebook-preview {
    position: relative;
    text-align: center;
}

.ebook-cover {
    width: 200px;
    height: 280px;
    background: linear-gradient(135deg, var(--secondary-color) 0%, #ffc461 100%);
    border-radius: 10px;
    padding: 30px 20px;
    color: var(--primary-color);
    position: relative;
    box-shadow: 0 8px 25px rgba(0,0,0,0.2);
    transform: rotate(-5deg);
}

.ebook-title h3 {
    font-size: 1.2rem;
    margin-bottom: 5px;
}

.ebook-title h4 {
    font-size: 0.9rem;
    opacity: 0.8;
}

.ebook-pages {
    position: absolute;
    top: 5px;
    right: -5px;
    width: 100%;
    height: 100%;
}

.ebook-pages .page {
    position: absolute;
    width: 100%;
    height: 100%;
    background: var(--white);
    border-radius: 10px;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
}

.ebook-pages .page:nth-child(1) {
    top: -2px;
    right: -2px;
    transform: rotate(2deg);
}

.ebook-pages .page:nth-child(2) {
    top: -4px;
    right: -4px;
    transform: rotate(4deg);
}

.ebook-pages .page:nth-child(3) {
    top: -6px;
    right: -6px;
    transform: rotate(6deg);
}

.download-badge {
    position: absolute;
    top: -10px;
    right: -10px;
    background: var(--primary-color);
    color: var(--white);
    padding: 8px 12px;
    border-radius: 20px;
    font-size: 0.8rem;
    display: flex;
    align-items: center;
    gap: 5px;
    box-shadow: 0 4px 8px rgba(0,0,0,0.2);
}

/* Pricing Cards */
.pricing-cards {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: 30px;
    margin-top: 50px;
}

.pricing-card {
    background: var(--white);
    padding: 40px 30px;
    border-radius: 20px;
    box-shadow: 0 10px 30px rgba(0,0,0,0.05);
    text-align: center;
    transition: all 0.4s ease;
    position: relative;
    border: 1px solid rgba(0,0,0,0.05);
}

.pricing-card.featured {
    transform: scale(1.05);
    border: 2px solid var(--secondary-color);
}

.featured-badge {
    position: absolute;
    top: -10px;
    left: 50%;
    transform: translateX(-50%);
    background: var(--secondary-color);
    color: var(--primary-color);
    padding: 5px 15px;
    border-radius: 15px;
    font-size: 0.8rem;
    font-weight: 600;
}

.pricing-features {
    list-style: none;
    margin: 25px 0;
    text-align: left;
}

.pricing-features li {
    padding: 8px 0;
    position: relative;
    padding-left: 25px;
}

.pricing-features li:before {
    content: '✓';
    position: absolute;
    left: 0;
    color: var(--secondary-color);
    font-weight: bold;
}

/* Process Story Section */
.process-story {
    display: flex;
    flex-direction: column;
    gap: 40px;
    margin-top: 50px;
    padding: 40px 0;
}

.story-step {
    display: flex;
    align-items: center;
    gap: 30px;
    padding: 30px;
    background: var(--white);
    border-radius: 20px;
    box-shadow: 0 8px 25px rgba(0,0,0,0.1);
    transition: transform 0.3s ease, box-shadow 0.3s ease;
}

.story-step:hover {
    transform: translateY(-5px);
    box-shadow: 0 15px 35px rgba(0,0,0,0.15);
}

.story-number {
    width: 60px;
    height: 60px;
    background: linear-gradient(135deg, var(--primary-color) 0%, var(--secondary-color) 100%);
    color: var(--white);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.8rem;
    font-weight: bold;
    box-shadow: 0 4px 15px rgba(0,0,0,0.2);
    flex-shrink: 0;
}

.story-content {
    display: flex;
    align-items: center;
    gap: 30px;
    flex: 1;
}

.story-scene {
    width: 200px;
    height: 150px;
    position: relative;
    border-radius: 15px;
    overflow: hidden;
    background: var(--background-light);
    flex-shrink: 0;
}

.scene-background {
    width: 100%;
    height: 100%;
    position: relative;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

/* Scene 1: Customer with phone */
.customer-figure {
    position: absolute;
    left: 20px;
    bottom: 20px;
}

.customer-head {
    width: 30px;
    height: 30px;
    background: var(--primary-color);
    border-radius: 50%;
    margin-bottom: 5px;
}

.customer-body {
    width: 20px;
    height: 40px;
    background: var(--primary-color);
    border-radius: 10px;
}

.phone-device {
    position: absolute;
    right: 20px;
    top: 20px;
    width: 40px;
    height: 60px;
    background: var(--secondary-color);
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.phone-screen {
    width: 30px;
    height: 45px;
    background: var(--white);
    border-radius: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.whatsapp-icon {
    font-size: 1.2rem;
}

.speech-bubble {
    position: absolute;
    top: 10px;
    left: 50%;
    transform: translateX(-50%);
    background: var(--white);
    padding: 8px 12px;
    border-radius: 15px;
    font-size: 0.8rem;
    color: var(--text-color);
    box-shadow: 0 2px 8px rgba(0,0,0,0.1);
}

/* Scene 2: Server room */
.server-room {
    display: flex;
    gap: 8px;
    align-items: flex-end;
}

.server-tower {
    width: 15px;
    height: 40px;
    background: var(--primary-color);
    border-radius: 3px;
}

.server-tower:nth-child(2) {
    height: 50px;
    background: var(--secondary-color);
}

.server-tower:nth-child(3) {
    height: 35px;
    background: var(--primary-color);
}

.sms-notification {
    position: absolute;
    top: 10px;
    right: 10px;
    background: var(--white);
    padding: 8px;
    border-radius: 8px;
    box-shadow: 0 2px 8px rgba(0,0,0,0.1);
    text-align: center;
}

.sms-icon {
    font-size: 1.2rem;
    margin-bottom: 2px;
}

.sms-text {
    font-size: 0.6rem;
    color: var(--text-color);
}

.database-icon {
    position: absolute;
    bottom: 10px;
    left: 10px;
    font-size: 1.5rem;
}

/* Scene 3: Agent allocation */
.agent-figure {
    position: absolute;
    left: 20px;
    bottom: 20px;
}

.agent-head {
    width: 30px;
    height: 30px;
    background: var(--secondary-color);
    border-radius: 50%;
    margin-bottom: 5px;
}

.agent-body {
    width: 20px;
    height: 40px;
    background: var(--secondary-color);
    border-radius: 10px;
}

.assignment-notification {
    position: absolute;
    top: 10px;
    right: 10px;
    background: var(--white);
    padding: 8px;
    border-radius: 8px;
    box-shadow: 0 2px 8px rgba(0,0,0,0.1);
    text-align: center;
}

.notification-icon {
    font-size: 1.2rem;
    margin-bottom: 2px;
}

.notification-text {
    font-size: 0.6rem;
    color: var(--text-color);
}

.calendar-icon {
    position: absolute;
    bottom: 10px;
    right: 10px;
    font-size: 1.5rem;
}

/* Scene 4: Visit scene */
.visit-scene {
    position: relative;
    width: 100%;
    height: 100%;
}

.house-building {
    position: absolute;
    left: 20px;
    bottom: 20px;
    width: 50px;
    height: 40px;
    background: var(--primary-color);
    border-radius: 5px 5px 0 0;
}

.house-building::before {
    content: '';
    position: absolute;
    top: -10px;
    left: 15px;
    width: 0;
    height: 0;
    border-left: 10px solid transparent;
    border-right: 10px solid transparent;
    border-bottom: 10px solid var(--primary-color);
}

.agent-visiting {
    position: absolute;
    right: 20px;
    bottom: 20px;
}

.agent-visiting .agent-head {
    width: 25px;
    height: 25px;
    background: var(--secondary-color);
    border-radius: 50%;
    margin-bottom: 3px;
}

.agent-visiting .agent-body {
    width: 15px;
    height: 30px;
    background: var(--secondary-color);
    border-radius: 8px;
}

.tools-bag {
    position: absolute;
    top: 10px;
    left: 50%;
    transform: translateX(-50%);
    font-size: 1.5rem;
}

/* Scene 5: Completion */
.completion-scene {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 20px;
    width: 100%;
    height: 100%;
}

.happy-face {
    font-size: 2rem;
}

.checkmark {
    font-size: 1.5rem;
}

.app-interface {
    width: 40px;
    height: 50px;
    background: var(--primary-color);
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.app-screen {
    width: 30px;
    height: 35px;
    background: var(--white);
    border-radius: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.status-text {
    font-size: 0.5rem;
    color: var(--primary-color);
    font-weight: bold;
    text-align: center;
}

.story-text {
    flex: 1;
}

.story-text h3 {
    margin: 0 0 10px 0;
    font-size: 1.3rem;
    color: var(--primary-color);
}

.story-text p {
    margin: 0;
    color: var(--light-text);
    line-height: 1.6;
}

.story-arrow {
    text-align: center;
    font-size: 2rem;
    color: var(--secondary-color);
    animation: arrowPulse 2s ease-in-out infinite;
    margin: 20px 0;
}

@keyframes arrowPulse {
    0%, 100% { transform: scale(1); opacity: 0.7; }
    50% { transform: scale(1.2); opacity: 1; }
}

/* Responsive Process Story */
@media (max-width: 768px) {
    .story-step {
        flex-direction: column;
        text-align: center;
        gap: 20px;
    }
    
    .story-content {
        flex-direction: column;
        gap: 20px;
    }
    
    .story-scene {
        width: 150px;
        height: 120px;
    }
    
    .story-text h3 {
        font-size: 1.1rem;
    }
    
    .story-text p {
        font-size: 0.9rem;
    }
    
    .story-arrow {
        margin: 10px 0;
    }
}

/* FAQ Section */
.faq-grid {
    display: grid;
    gap: 30px;
    margin-top: 50px;
}

.faq-item {
    background: var(--white);
    border-radius: 15px;
    padding: 30px;
    box-shadow: 0 4px 12px rgba(0,0,0,0.05);
    transition: transform 0.3s ease, box-shadow 0.3s ease;
    border: 1px solid rgba(0,0,0,0.05);
}

.faq-item:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 25px rgba(0,0,0,0.1);
}

.faq-question {
    margin-bottom: 15px;
}

.faq-question h3 {
    margin: 0;
    font-size: 1.2rem;
    color: var(--primary-color);
    font-weight: 600;
}

.faq-answer {
    padding-top: 15px;
    border-top: 1px solid rgba(0,0,0,0.1);
}

.faq-answer p {
    margin: 0;
    color: var(--light-text);
    line-height: 1.6;
    font-size: 1rem;
}

/* Final CTA Section */
.final-cta-content {
    text-align: center;
    max-width: 800px;
    margin: 0 auto;
}

.final-cta-content h2 {
    font-size: 3rem;
    margin-bottom: 20px;
    color: var(--primary-color);
}

.final-cta-content p {
    font-size: 1.2rem;
    color: var(--light-text);
    margin-bottom: 30px;
    line-height: 1.6;
}

.cta-button.large {
    padding: 18px 40px;
    font-size: 1.2rem;
    font-weight: 600;
}

/* Responsive Design */
@media (max-width: 768px) {
    .dropdown-menu {
        position: static;
        opacity: 1;
        visibility: visible;
        transform: none;
        box-shadow: none;
        border: none;
        background: transparent;
    }
    
    .solution-flow {
        flex-direction: column;
        gap: 30px;
    }
    
    .flow-arrow {
        transform: rotate(90deg);
    }
    
    .business-stats {
        grid-template-columns: 1fr;
    }
    
    .industry-logos {
        grid-template-columns: 1fr;
    }
    
    .features-grid,
    .benefits-grid {
        grid-template-columns: 1fr;
    }
    
    .pricing-cards {
        grid-template-columns: 1fr;
    }
    
    .pricing-card.featured {
        transform: none;
    }
    
    .final-cta-content h2 {
        font-size: 2rem;
    }
    
    .ebook-cover {
        width: 150px;
        height: 210px;
        transform: none;
    }
}

@media (max-width: 480px) {
    .problem-scenario,
    .solution-flow,
    .trusted-demo,
    .lead-magnet-demo {
        padding: 20px;
    }
    
    .step-icon {
        width: 60px;
        height: 60px;
        font-size: 1.5rem;
    }
    
    .feature-card,
    .benefit-card {
        padding: 20px;
    }
    
    .pricing-card {
        padding: 30px 20px;
    }
}

/* Footer Styles */
.footer {
    background: var(--dark-bg);
    color: var(--white);
    padding: 60px 0 30px;
    margin-top: 80px;
}

.footer-logo-text {
    font-family: 'Arial', sans-serif;
    font-size: 28px;
    font-weight: bold;
    background: linear-gradient(45deg, #2196F3, #4CAF50);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
    display: block;
    margin-bottom: 15px;
}

.footer-content {
    max-width: 1200px;
    margin: 0 auto;
    padding: 0 20px;
    display: grid;
    grid-template-columns: 1fr 1fr 1fr;
    gap: 40px;
}

.footer-brand p {
    color: var(--light-text);
    line-height: 1.6;
    margin-top: 15px;
}

.footer-links h3,
.footer-contact h3 {
    color: var(--white);
    margin-bottom: 20px;
    font-size: 1.2rem;
}

.footer-links ul {
    list-style: none;
    padding: 0;
}

.footer-links li {
    margin-bottom: 10px;
}

.footer-links a {
    color: var(--light-text);
    text-decoration: none;
    transition: color 0.3s ease;
}

.footer-links a:hover {
    color: var(--primary-color);
}

.footer-contact p {
    color: var(--light-text);
    margin-bottom: 10px;
    line-height: 1.6;
}

.footer-bottom {
    text-align: center;
    padding-top: 30px;
    margin-top: 30px;
    border-top: 1px solid rgba(255,255,255,0.1);
    color: var(--light-text);
}

@media (max-width: 768px) {
    .footer-content {
        grid-template-columns: 1fr;
        gap: 30px;
    }
}

/* Minimalist How It Works Section Styles */
.minimalist-title {
    font-size: 2.5rem;
    font-weight: 300;
    color: #333333;
    margin-bottom: 20px;
    line-height: 1.2;
    text-align: center;
}

.accent-text {
    color: #a08d6b;
    font-weight: 600;
}

.intro-text {
    font-size: 1.1rem;
    color: #333333;
    line-height: 1.6;
    margin-bottom: 60px;
    max-width: 700px;
    margin-left: auto;
    margin-right: auto;
    text-align: center;
}

.section-title {
    font-size: 1.8rem;
    font-weight: 300;
    color: #333333;
    margin-bottom: 50px;
    line-height: 1.2;
    text-align: center;
}

.principles-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 40px;
    max-width: 1000px;
    margin: 0 auto;
    position: relative;
}

.principles-grid::before {
    content: '';
    position: absolute;
    top: 0;
    bottom: 0;
    left: 33.33%;
    width: 1px;
    background-color: #333333;
    opacity: 0.2;
}

.principles-grid::after {
    content: '';
    position: absolute;
    top: 0;
    bottom: 0;
    left: 66.66%;
    width: 1px;
    background-color: #333333;
    opacity: 0.2;
}

.principle-card {
    text-align: center;
    padding: 20px;
}

.principle-icon {
    width: 80px;
    height: 80px;
    margin: 0 auto 25px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.icon-svg {
    width: 100%;
    height: 100%;
}

.principle-title {
    font-size: 1.3rem;
    font-weight: 600;
    color: #333333;
    margin-bottom: 15px;
    line-height: 1.3;
}

.principle-description {
    font-size: 1rem;
    color: #333333;
    line-height: 1.6;
    margin: 0;
    opacity: 0.8;
}

/* Responsive Design for How It Works */
@media (max-width: 1024px) {
    .principles-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: 30px;
    }
    
    .principles-grid::before {
        left: 50%;
    }
    
    .principles-grid::after {
        display: none;
    }
}

@media (max-width: 768px) {
    .principles-grid {
        grid-template-columns: 1fr;
        gap: 30px;
    }
    
    .principles-grid::before,
    .principles-grid::after {
        display: none;
    }
    
    .minimalist-title {
        font-size: 2rem;
    }
    
    .section-title {
        font-size: 1.5rem;
    }
    
    .intro-text {
        font-size: 1rem;
        margin-bottom: 40px;
    }
}

/* How It Works Section Styles */
.how-it-works-title {
    font-size: 2.5rem;
    font-weight: 700;
    color: var(--text-color);
    text-align: center;
    margin-bottom: 1rem;
    margin-left: auto;
    margin-right: auto;
}

.how-it-works-subtitle {
    font-size: 1.1rem;
    color: var(--light-text);
    text-align: center;
    margin-bottom: 3rem;
    max-width: 600px;
    margin-left: auto;
    margin-right: auto;
    line-height: 1.5;
}

.process-steps-container {
    max-width: 1200px;
    margin: 0 auto;
}

.process-row {
    display: flex;
    justify-content: center;
    gap: 2rem;
    margin-bottom: 2rem;
}

.process-arrow {
    text-align: center;
    margin: 1rem 0;
    color: var(--secondary-color);
    font-size: 1.5rem;
    animation: bounce 2s infinite;
}

@keyframes bounce {
    0%, 20%, 50%, 80%, 100% {
        transform: translateY(0);
    }
    40% {
        transform: translateY(-10px);
    }
    60% {
        transform: translateY(-5px);
    }
}

.process-box {
    background: var(--white);
    border-radius: 20px;
    padding: 2rem;
    box-shadow: 0 10px 30px rgba(0, 0, 0, 0.1);
    border: 2px solid var(--background-light);
    position: relative;
    width: 500px;
    transition: all 0.3s ease;
    overflow: hidden;
}

.process-box:hover {
    transform: translateY(-5px);
    box-shadow: 0 20px 40px rgba(0, 0, 0, 0.15);
    border-color: var(--secondary-color);
}

.process-box::before {
    content: '';
    position: absolute;
    top: 0;
    right: 0;
    width: 100px;
    height: 100px;
    background: linear-gradient(45deg, transparent 30%, var(--background-light) 30%);
    border-radius: 0 20px 0 100px;
}

.step-number {
    position: absolute;
    top: -15px;
    left: 30px;
    width: 50px;
    height: 50px;
    background: var(--secondary-color);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--text-color);
    box-shadow: 0 5px 15px rgba(255, 212, 129, 0.3);
}

.step-content {
    margin-top: 1rem;
}

.step-animation {
    height: 200px;
    margin-bottom: 1.5rem;
    display: flex;
    align-items: center;
    justify-content: center;
}

.step-title {
    font-size: 1.3rem;
    font-weight: 600;
    color: var(--text-color);
    margin-bottom: 0.5rem;
}

.step-description {
    color: var(--light-text);
    line-height: 1.6;
}

/* Step 1: WhatsApp Chat Animation */
.whatsapp-chat {
    width: 100%;
    max-width: 300px;
    background: #f0f0f0;
    border-radius: 15px;
    overflow: hidden;
    box-shadow: 0 5px 15px rgba(0, 0, 0, 0.1);
}

.chat-header {
    background: #25D366;
    color: white;
    padding: 0.8rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.chat-avatar {
    width: 30px;
    height: 30px;
    background: white;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #25D366;
}

.chat-info {
    flex: 1;
}

.chat-name {
    font-weight: 600;
    font-size: 0.9rem;
}

.chat-status {
    font-size: 0.7rem;
    opacity: 0.8;
}

.chat-messages {
    padding: 1rem;
    background: #e5ddd5;
}

.message {
    margin-bottom: 0.5rem;
}

.customer-message {
    display: flex;
    justify-content: flex-end;
}

.message-bubble {
    background: #DCF8C6;
    padding: 0.5rem 0.8rem;
    border-radius: 15px;
    max-width: 80%;
    font-size: 0.8rem;
    position: relative;
}

.typing-indicator {
    display: flex;
    gap: 2px;
    padding: 0.3rem 0;
}

.typing-indicator span {
    width: 4px;
    height: 4px;
    background: #666;
    border-radius: 50%;
    animation: typing 1.4s infinite ease-in-out;
}

.typing-indicator span:nth-child(1) { animation-delay: -0.32s; }
.typing-indicator span:nth-child(2) { animation-delay: -0.16s; }

@keyframes typing {
    0%, 80%, 100% {
        transform: scale(0.8);
        opacity: 0.5;
    }
    40% {
        transform: scale(1);
        opacity: 1;
    }
}

/* Step 2: Complaint Center Animation */
.complaint-center {
    width: 100%;
    max-width: 300px;
}

.center-screen {
    background: var(--white);
    border-radius: 10px;
    box-shadow: 0 5px 15px rgba(0, 0, 0, 0.1);
    overflow: hidden;
}

.screen-header {
    background: var(--secondary-color);
    padding: 0.8rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.notification-badge {
    background: #ff4444;
    color: white;
    padding: 0.2rem 0.5rem;
    border-radius: 10px;
    font-size: 0.7rem;
    font-weight: 600;
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0% { opacity: 1; }
    50% { opacity: 0.5; }
    100% { opacity: 1; }
}

.screen-title {
    font-weight: 600;
    color: var(--text-color);
}

.complaint-form {
    padding: 1rem;
}

.form-field {
    margin-bottom: 0.8rem;
}

.form-field label {
    display: block;
    font-size: 0.7rem;
    color: var(--light-text);
    margin-bottom: 0.2rem;
}

.complaint-number {
    background: var(--background-light);
    padding: 0.5rem;
    border-radius: 5px;
    font-weight: 600;
    color: var(--text-color);
    text-align: center;
    animation: highlight 2s infinite;
}

@keyframes highlight {
    0%, 100% { background: var(--background-light); }
    50% { background: var(--secondary-color); }
}

.customer-info {
    background: #e3f2fd;
    padding: 0.5rem;
    border-radius: 5px;
    font-size: 0.8rem;
    color: #1976d2;
}

.status-badge {
    display: inline-block;
    padding: 0.3rem 0.6rem;
    border-radius: 15px;
    font-size: 0.7rem;
    font-weight: 600;
}

.status-badge.received {
    background: #e8f5e8;
    color: #2e7d32;
}

.sms-notification {
    background: #f3e5f5;
    padding: 0.5rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.7rem;
    color: #7b1fa2;
    animation: slideIn 1s ease-out;
}

@keyframes slideIn {
    from { transform: translateX(-100%); opacity: 0; }
    to { transform: translateX(0); opacity: 1; }
}

/* Step 3: Agent Allocation Animation */
.agent-allocation {
    width: 100%;
    max-width: 300px;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.agent-card {
    background: var(--white);
    border: 2px solid var(--background-light);
    border-radius: 10px;
    padding: 1rem;
    display: flex;
    align-items: center;
    gap: 0.8rem;
    animation: slideInFromLeft 1s ease-out;
}

@keyframes slideInFromLeft {
    from { transform: translateX(-50px); opacity: 0; }
    to { transform: translateX(0); opacity: 1; }
}

.agent-avatar {
    width: 40px;
    height: 40px;
    background: var(--secondary-color);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--text-color);
    font-size: 1.2rem;
}

.agent-info {
    flex: 1;
}

.agent-name {
    font-weight: 600;
    color: var(--text-color);
    font-size: 0.9rem;
}

.agent-status {
    font-size: 0.7rem;
    color: #4caf50;
}

.assignment-notification {
    background: #fff3e0;
    border: 1px solid #ffb74d;
    border-radius: 10px;
    padding: 0.8rem;
    display: flex;
    align-items: center;
    gap: 0.8rem;
    animation: notificationPop 1s ease-out 0.5s both;
}

@keyframes notificationPop {
    0% { transform: scale(0); opacity: 0; }
    50% { transform: scale(1.1); }
    100% { transform: scale(1); opacity: 1; }
}

.notification-icon {
    width: 30px;
    height: 30px;
    background: #ff9800;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    animation: bellRing 2s infinite;
}

@keyframes bellRing {
    0%, 100% { transform: rotate(0deg); }
    10%, 30%, 50%, 70%, 90% { transform: rotate(10deg); }
    20%, 40%, 60%, 80% { transform: rotate(-10deg); }
}

.notification-content {
    flex: 1;
}

.notification-title {
    font-weight: 600;
    color: var(--text-color);
    font-size: 0.8rem;
}

.notification-text {
    font-size: 0.7rem;
    color: var(--light-text);
}

.calendar-icon {
    align-self: center;
    width: 40px;
    height: 40px;
    background: var(--background-light);
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--text-color);
    font-size: 1.2rem;
    animation: calendarPulse 3s infinite;
}

@keyframes calendarPulse {
    0%, 100% { transform: scale(1); }
    50% { transform: scale(1.1); }
}

/* Step 4: Agent Visit Animation */
.agent-visit {
    width: 100%;
    max-width: 300px;
}

.visit-scene {
    background: var(--background-light);
    border-radius: 15px;
    padding: 1.5rem;
    position: relative;
    height: 150px;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.agent-figure, .customer-figure {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.5rem;
}

.agent-head, .customer-head {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    background: var(--text-color);
    position: relative;
}

.agent-body, .customer-body {
    width: 20px;
    height: 40px;
    background: var(--text-color);
    border-radius: 10px 10px 0 0;
}

.agent-toolbox {
    position: absolute;
    bottom: 20px;
    right: 20px;
    width: 25px;
    height: 25px;
    background: var(--secondary-color);
    border-radius: 5px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--text-color);
    font-size: 0.8rem;
    animation: toolboxBounce 2s infinite;
}

@keyframes toolboxBounce {
    0%, 100% { transform: translateY(0); }
    50% { transform: translateY(-5px); }
}

.solution-indicator {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    width: 40px;
    height: 40px;
    background: #4caf50;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 1.2rem;
    animation: solutionAppear 2s ease-out 1s both;
}

@keyframes solutionAppear {
    0% { transform: translate(-50%, -50%) scale(0); opacity: 0; }
    50% { transform: translate(-50%, -50%) scale(1.2); }
    100% { transform: translate(-50%, -50%) scale(1); opacity: 1; }
}

/* Step 5: Happy Code Closure Animation */
.happy-code-closure {
    width: 100%;
    max-width: 300px;
}

.happy-code-screen {
    background: var(--white);
    border-radius: 15px;
    box-shadow: 0 5px 15px rgba(0, 0, 0, 0.1);
    overflow: hidden;
}

.screen-header {
    background: #4caf50;
    padding: 0.8rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.success-badge {
    background: white;
    color: #4caf50;
    padding: 0.2rem 0.5rem;
    border-radius: 10px;
    font-size: 0.7rem;
    font-weight: 600;
}

.happy-code-form {
    padding: 1rem;
}

.code-input {
    position: relative;
    margin-bottom: 1rem;
}

.code-input input {
    width: 100%;
    padding: 0.8rem;
    border: 2px solid var(--background-light);
    border-radius: 8px;
    font-size: 0.9rem;
    font-weight: 600;
    text-align: center;
    background: #f8f9fa;
    color: var(--text-color);
    animation: codeHighlight 3s infinite;
}

@keyframes codeHighlight {
    0%, 100% { border-color: var(--background-light); }
    50% { border-color: var(--secondary-color); }
}

.code-input i {
    position: absolute;
    right: 10px;
    top: 50%;
    transform: translateY(-50%);
    color: #ffc107;
    font-size: 1.2rem;
    animation: smileWiggle 2s infinite;
}

@keyframes smileWiggle {
    0%, 100% { transform: translateY(-50%) rotate(0deg); }
    25% { transform: translateY(-50%) rotate(-5deg); }
    75% { transform: translateY(-50%) rotate(5deg); }
}

.closure-status {
    background: #e8f5e8;
    border: 1px solid #4caf50;
    border-radius: 8px;
    padding: 0.8rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
    color: #2e7d32;
    font-weight: 600;
    animation: statusSuccess 1s ease-out 0.5s both;
}

@keyframes statusSuccess {
    0% { transform: scale(0.8); opacity: 0; }
    100% { transform: scale(1); opacity: 1; }
}

/* Responsive Design */
@media (max-width: 768px) {
    .process-row {
        flex-direction: column;
        align-items: center;
    }
    
    .process-box {
        width: 100%;
        max-width: 400px;
    }
    
    .how-it-works-title {
        font-size: 2rem;
    }
    
    .step-animation {
        height: 150px;
    }
}